3123 Nutrisystem Consumer Reviews and Complaints
In addition to meal plans, Nutrisystem offers a diverse a la carte menu. Is Nutrisystem Food Healthy? I was not happy with that. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. I called and talked to a Nutrisystem counselor.
What Makes Nutrisystem Different
I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products.
Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.
I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon.
I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing.
I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison.
Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account.
Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok.
My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another.
I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate.
Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order.
I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived.
Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order.
I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns.
Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week.
I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason.
We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment.
Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote. It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow.
This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why.
However, since being on Nutrisystem, I have a pretty good idea on the right foods to stay clear of, and how big of portions I should have. I even enjoyed some bacon, a piece of cheese cake and a peep. The day after that Easter, I was nervous about stepping on the scales.
A few weeks later, I had a birthday and, well, you know how that goes. I ate cake but just a small piece. It was somewhat of a struggle, but again, I have learned to eat small portions.
The biggest struggle was everyone trying to get me to eat more. People think that since you lost a few pounds, you can go back to eating the way you used too. Then there was a trip to the beach. I snacked on lots of fruit and veggies. I felt good about myself. The weight loss slowed down. Sixteen weeks had passed. It had been a fun journey.
My weight loss had slowed down to losing an average on one pound a week. It was better than a gain. I wished to lose more. I called and talked to a Nutrisystem counselor. I was eating every three hours. It seems like a lot of food but the snacks are tiny. Small amounts of healthy foods. My weight loss stalled for a couple weeks. I was warned this could happen but I was still a little discouraged. I called a Nutrisystem counselor again. They are always so helpful.
They suggested I change things up a bit. The also advised me to eat more. I was also advised to make sure I drink enough water. My weight loss took off again and the pounds started dropping again. Who knew that more is sometimes less? The hardest thing for me to give up when I started Nutrisystem was bacon. I would eat five or six pieces without even thinking about it.
I am actually allowed two slices of bacon a day as a power fuel on the Nutrisystem plan but I chose to stay completely away from it. For me to eat bacon would be like giving an alcoholic a sip of wine.
I also missed sitting down to a shared meal with my husband, but that has gotten better as he is fine with just a salad while I enjoy a healthy Nutrisystem pizza. Which is awesome by the way. I continued enjoying the Nutrisystem foods and never got tired of them. I found ways to apply my vegetables to my meals in creative ways such as adding spinach or olives to my Nutrisystem pizza or adding spaghetti squash to my Nutrisystem meatballs. The options are never ending.
Does Nutrisystem weekends off work? Yes, it does work. With this plan, I picked 20 days of meals instead of 28 which left me to defend for myself two days a week.
To transition off of Nutrisystem, I needed to learn to apply my own foods to my diet that are equivalent to Nutrisystem meals. It took seven months for me to reach my goal. I am so excited. I am convinced that Nutrisystem is more than a cute commercial.
It really does work! It took a lot of dedication, determination and discipline to get where I am. It helps when you have support. Again, my husband has been my biggest support. I have had a lot of positive effects from my weight loss so far. Instead she was surprised at my over all health. She asked me how I lost the weight and said she will be suggesting the Nutrisystem diet to her overweight patients. My vitals were perfect and my blood work results came back perfect except I was low on vitamin D.
One of the biggest concerns I hear from others about the Nutrisystem plan is the cost. Honestly, I said the same thing in the beginning, then I did the math. With Nutrisystem it goes to neither. There are ways to save on the cost. Do not let that first price you see when you go online shock you. They are very nice and very knowledgeable. Here are some of the ways I saved. Having to pay for a diet is another way of motivation.
Oh, and here is another benefit of losing weight…. Extra large clothes are more expensive, too! Nutrisystem before and after. I no longer hide behind big clothes. I wore that bikini on the beach and have fun buying new clothes in a size 4! I have learned to eat the right foods on my own as I still order some of the Nutrisystem foods from their A la Carte menu. This keeps me on track. I continue to walk every day at least three miles and hula hoop when I have some extra energy to burn.
The best advice I can give anyone is to never give up. Keep a positive attitude. If you think you can, you will. Something I learned is drink lots of water, keep those green vegetables in your diet, and not all carbs are bad. The people that are on the Nutrisystem ads and commercials are real. I know, because I was one of the lucky ones chosen this past year! So, if you are asking: I believe it will. Is Nutrisystem worth it? I plan to continue as a member of Nutrisystem and enjoy all the benefits they have to offer.
You may have read some Nutrisystem bad reviews and you may feel disappointed. What's more, this is no longer a diet to me. How it all started — Nutrisystem Review Growing up, I never had a weight problem.
I felt terrible and unhealthy My weight gain eventually started causing health problems. Nothing worked because I was always hungry Other diets were boring and felt like a waste of time since I never felt any changes. I wanted to get back to the woman my husband fell in love with. How Quickly Does Nutrisystem Work?
Does Nutrisystem Work Fast? By the end of the first week I had lost a total of 6 lbs! My Health Improved By the third week, I noticed my health was improving. Emotional struggles were real. I was feeling great! I had lost a total of 15 lbs now and lost 2 inches off my waist. I went shopping for some new jeans. I walked out with a medium instead of a large this time! Nutrisystem after 8 weeks By week ten, I was still enjoying all the food and health benefits of Nutrisystem.
I had lost another 2 inches in my waist. If you have any questions before or after placing your order, you can contact the company through its customer service or live chat, which is available from 8am to 11pm EST.
It is important to note that Nutrisystem allows you to easily modify, pause or cancel your subscription. You just need to make the changes to your subscription before 6 pm EST on the day before your next auto-delivery ship date.
In order to cancel your subscription, you need to get in touch with the company via phone. What makes Nutrisystem one of the best weight loss meal delivery services is its unique weight loss philosophy that has already helped millions of dieters of all shapes and sizes reach their weight goals.
The program is designed to help you get in the best shape of your life, regardless of your potential dietary requirements and restrictions and how many pounds your need or want to shed. However, there are three major problems with these types of regimes.
First, if you are starving, you are not happy. Second, if you lose weight by starving, the yo-yo effect is inevitable. Third, highly restrictive diets are bad for your health. Nutrisystem is the complete opposite of starvation diets.
It allows you to eat 5 or 6 times a day and never feel hungry. If you are not hungry all the time, you do not feel like you are dieting at all and it is easier to stick to the regime and get in the desired shape.
Plus, all the meals are healthy and balanced, so you can improve your overall health and well-being while shedding pounds. They are rich in protein and fiber and contain low-glycemic carbs, which help keep your blood sugar in balance and reduce those nasty cravings. However, Nutrisystem provides more than just meals.
Along with your regular deliveries of tasty food, you get handy grocery guides that help you eat properly outside the program, plenty of extra information that can help you better understand the weight loss programs, and expert guidance from counselors and dietitians, as well as helpful tools and trackers. While researching for this Nutrisystem review, we were happy to see that the company has an excellent referral program. Let us begin with the basics.
Nutrisystem menu features more than items. The items on the menu include breakfasts, lunches, dinners, snacks, shakes, and bars. Everything on the menu meets or exceeds the standards set by the US government in the Dietary Guidelines for Americans. Furthermore, all meals and snacks are free from artificial sweeteners, MSG, and trans fats. You can choose your meals yourself or get pre-selected favorites, depending on your preferences. All plans are 4-week plans that allow you to eat 6 times a day, enjoy plenty of fresh produce, form healthier eating habits, and steadily lose weight throughout the program.
The plans include breakfast, lunch, dinner, and 1 or 2 snacks per day, depending on whether you are a lady or a gentleman. In addition to pre-made meals in your deliveries, you get to enjoy 4 flex meals a week.
Flex meals are meals that you cook on your own following the provided Nutrisystem guidelines. Alternatively, you can dine out, but the same guidelines apply.